Refund Policy

Last updated: 16th January 2025

Please note that due to the nature of the product, the pro-age eye creams are non returnable.​

However, if you order arrives damaged - please take pictures of the outer packaging, the damaged item is visible and then email the pictures to our Customer Support Team at info@lohraleelondon.com

Do not dispose the item or the packaging until we have advised you that we completed our investigations.

All damages must be reported to us within 7 days of receipt.

Please do not send returns back, they will be returned to sender. We only have an office address.